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RESOLVED: Technical issue | "Report a broken link鈥� form in Discovery

Update: This issue has been resolved. Thank you for your understanding.

We are currently experiencing an issue with the "Report a broken link" reports that appear alongside links in the catalogue (also known as "Discovery" or "Sofia"). When you "Report a broken link" please make sure to check the box beside "Send me the correct link to the resource if it's available" in order to have your contact info forwarded to library staff. Otherwise, contact information will not be received and staff will be unable to reply to you.

Classified as: temporary service disruption, Technical issue
Category:
Published on: 13 Dec 2023

RESOLVED: Access Issue: ProQuest Central Links Not Working in Sofia Catalogue

Updated March 4

The technical issue we were experiencing with ProQuest Central links has been resolved. Thank you for your patience.

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We are currently experiencing an issue when accessing ProQuest Central links within Discovery (Sofia catalogue). The links are resolving to an error message that reads:

鈥淭he link you clicked triggered a search in ProQuest that did not find the item you were expecting. Required link information may be missing or incorrect. Ask your librarian or administrator for help.鈥�

Classified as: Library news, Technical issue
Category:
Published on: 3 Mar 2023

RESOLVED: Technical issue | DeGruyter access down, "unspecified server error" message

Updated February 28

The technical issue we were experiencing with聽DeGruyter has been resolved. Thank you for your patience.

The Library is experiencing a technical issue with DeGruyter where access to all links is being blocked, and instead we are seeing an 鈥淯nspecified server error鈥� message.

We are currently working with DeGruyter to restore access and apologize for any inconvenience.

Classified as: Library news, Technical issue
Category:
Published on: 27 Feb 2023

Temporary change in how to report a broken link or access issue in the Sofia catalogue

Updated December 13, 2022. Please note, the technical issue that had been聽affecting our reception of your notifications from the 鈥淩eport a Broken Link鈥� function has been resolved. Thank you for your patience.

Due to a technical issue affecting our reception of your notifications from the 鈥淩eport a Broken Link鈥� function, we are temporarily hiding the link from the catalogue interface.

Classified as: Library news, Technical issue
Category:
Published on: 3 Nov 2022

RESOLVED: Technical issue with "Report a broken link" feature

Updated August 3.聽This issue was resolved. Thank you for your understanding.

The 鈥淩eport a broken link鈥� feature is having technical issues and we are in the process of troubleshooting.

In the meantime, if you鈥檇 like to report a broken link in the Library catalogue, please email collections.library [at] mcgill.ca.

Thank you for your patience and understanding. We will keep you updated.

Classified as: Library news, Technical issue
Category:
Published on: 29 Jul 2022

RESOLVED: Technical issue with Sofia Catalogue 鈥淩eport a Broken Link鈥� button聽

UPDATE: March 31 at 4:05pm. This issue has been resolved. Thank you for your patience.

The Library has been made aware of an issue affecting emails sent from the 鈥淩eport a Broken Link鈥� button in the Library catalogue (Sofia).

We are working with the hosting company to locate the cause of the issue. In the meantime, if you need to report an issue, please contact us via this form.

Classified as: catalogue, Technical issue
Category:
Published on: 30 Mar 2022

Resolved technical issue: Course Reserves site showing errors

Updated January 10, 2022 at 10:03am: This issue has been resolved. Thanks聽for your patience.

The Library鈥檚 is currently experiencing an issue where links to individual books are leading to an error page.

We're working with the vendor to investigate and will keep you updated.

We thank you for your patience and understanding.

Classified as: Technical issue
Category:
Published on: 6 Jan 2022

Resolved: Technical issue affecting access to e-books

Updated December 8 at 9:10am

This issue has been resolved. Thank you for your patience.

A current technical issue is affecting access to 缅北强奸's聽e-books.

Taylor & Francis webpages are either saying that 鈥測ou don鈥檛 seem to have access鈥� or that 鈥測our institution has not purchased this content鈥�.

We have alerted the publisher & apologize for any inconvenience. We will keep you updated. Thank you.

Classified as: Library news, Technical issue
Category:
Published on: 7 Dec 2021

RESOLVED: Access Issue: EZproxy showing Access Denied page

Updated December 2 at 4:22pm.聽

This technical issue has been resolved. Thank you for your understanding.

The Library is聽currently experiencing聽an issue affecting authenticated access to online resources via EZproxy.聽Please use VPN as an alternate method of authentication while the issue is being investigated.

Please check this news item for more updates on the situation.聽

We apologize for any inconvenience and thank you for your patience.

Classified as: Technical issue, service status issues
Category:
Published on: 2 Dec 2021

Updated: Access Issue: Wiley and OverDrive e-books

Updated December 3, 9:25am

The week of November 22, the Library was experiencing two issues impacting user experience for Wiley and OverDrive e-book titles in which only a small portion of the Library's Wiley e-book titles were underrepresented in the Sofia catalogue and OverDrive holdings were overrepresented.

The original issue for Wiley has been fixed but the OverDrive issue, outlined below, is still outstanding.

Thank you for your patience as this technical issue is resolved.

Classified as: Library news, Technical issue
Category:
Published on: 23 Nov 2021

Update: Automatic renewal issue for a portion of items due January 11

Update (January 14, 2021):

During the COVID-19 pandemic, the Library extended all loans due during the campus shutdown to January 11, 2021. On this date, most loans for accounts in good standing we rolled into the new loans policy (automatic聽renewal聽every 30 days). Some loans did not automatically renew for accounts in good standing and the Library is working to address this issue.聽

Items checked out to patrons with accounts that were聽not in good standing did not renew; these items are now overdue.

Classified as: user services, Technical issue
Category:
Published on: 12 Jan 2021

RESOLVED: Technical issue: WorldCat Discovery and circulation functionalities are currently down

Resolved as of 12:20pm聽Thursday, December 17, 2020.聽

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Technical issue: WorldCat Discovery and circulation functionalities are currently down. This affects access to the catalogue and accessing your personal Library account. OCLC is looking into this issue and we will communicate updates as they become available.

Thanks for your understanding.

Classified as: Technical issue
Category:
Published on: 17 Dec 2020
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