�山ǿ�� News - Technical issue

RESOLVED: Technical issue | "Report a broken link” form in Discovery

webfull — Wed, 13 Dec 2023 20:30:03 +0000

Update: This issue has been resolved. Thank you for your understanding.

We are currently experiencing an issue with the "Report a broken link" reports that appear alongside links in the catalogue (also known as "Discovery" or "Sofia"). When you "Report a broken link" please make sure to check the box beside "Send me the correct link to the resource if it's available" in order to have your contact info forwarded to library staff. Otherwise, contact information will not be received and staff will be unable to reply to you.

Published: 13 December 2023

RESOLVED: Access Issue: ProQuest Central Links Not Working in Sofia Catalogue

webfull — Fri, 03 Mar 2023 16:35:46 +0000

Updated March 4

The technical issue we were experiencing with ProQuest Central links has been resolved. Thank you for your patience.

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We are currently experiencing an issue when accessing ProQuest Central links within Discovery (Sofia catalogue). The links are resolving to an error message that reads:

“The link you clicked triggered a search in ProQuest that did not find the item you were expecting. Required link information may be missing or incorrect. Ask your librarian or administrator for help.”

Published: 3 March 2023

RESOLVED: Technical issue | DeGruyter access down, "unspecified server error" message

webfull — Mon, 27 Feb 2023 23:10:12 +0000

Updated February 28

The technical issue we were experiencing with DeGruyter has been resolved. Thank you for your patience.

The Library is experiencing a technical issue with DeGruyter where access to all links is being blocked, and instead we are seeing an “Unspecified server error” message.

We are currently working with DeGruyter to restore access and apologize for any inconvenience.

Published: 27 February 2023

Temporary change in how to report a broken link or access issue in the Sofia catalogue

webfull — Thu, 03 Nov 2022 18:15:46 +0000

Updated December 13, 2022. Please note, the technical issue that had been affecting our reception of your notifications from the “Report a Broken Link” function has been resolved. Thank you for your patience.

Due to a technical issue affecting our reception of your notifications from the “Report a Broken Link” function, we are temporarily hiding the link from the catalogue interface.

Published: 3 November 2022

RESOLVED: Technical issue with "Report a broken link" feature

webfull — Fri, 29 Jul 2022 20:37:52 +0000

Updated August 3. This issue was resolved. Thank you for your understanding.

The “Report a broken link” feature is having technical issues and we are in the process of troubleshooting.

In the meantime, if you’d like to report a broken link in the Library catalogue, please email collections.library [at] mcgill.ca.

Thank you for your patience and understanding. We will keep you updated.

Published: 29 July 2022

RESOLVED: Technical issue with Sofia Catalogue “Report a Broken Link” button

webfull — Wed, 30 Mar 2022 20:30:01 +0000

UPDATE: March 31 at 4:05pm. This issue has been resolved. Thank you for your patience.

The Library has been made aware of an issue affecting emails sent from the “Report a Broken Link” button in the Library catalogue (Sofia).

We are working with the hosting company to locate the cause of the issue. In the meantime, if you need to report an issue, please contact us via this form.

Published: 30 March 2022

Resolved technical issue: Course Reserves site showing errors

webfull — Thu, 06 Jan 2022 21:50:49 +0000

Updated January 10, 2022 at 10:03am: This issue has been resolved. Thanks for your patience.

The Library’s Course Reserves site is currently experiencing an issue where links to individual books are leading to an error page.

We're working with the vendor to investigate and will keep you updated.

We thank you for your patience and understanding.

Published: 6 January 2022

Resolved: Technical issue affecting access to e-books

webfull — Tue, 07 Dec 2021 21:52:41 +0000

Updated December 8 at 9:10am

This issue has been resolved. Thank you for your patience.

A current technical issue is affecting access to �山ǿ��'s e-books.

Taylor & Francis webpages are either saying that “you don’t seem to have access” or that “your institution has not purchased this content”.

We have alerted the publisher & apologize for any inconvenience. We will keep you updated. Thank you.

Published: 7 December 2021

RESOLVED: Access Issue: EZproxy showing Access Denied page

webfull — Thu, 02 Dec 2021 19:26:38 +0000

Updated December 2 at 4:22pm.

This technical issue has been resolved. Thank you for your understanding.

The Library is currently experiencing an issue affecting authenticated access to online resources via EZproxy. Please use VPN as an alternate method of authentication while the issue is being investigated.

Please check this news item for more updates on the situation.

We apologize for any inconvenience and thank you for your patience.

Published: 2 December 2021

Updated: Access Issue: Wiley and OverDrive e-books

webfull — Tue, 23 Nov 2021 16:40:39 +0000

Updated December 3, 9:25am

The week of November 22, the Library was experiencing two issues impacting user experience for Wiley and OverDrive e-book titles in which only a small portion of the Library's Wiley e-book titles were underrepresented in the Sofia catalogue and OverDrive holdings were overrepresented.

The original issue for Wiley has been fixed but the OverDrive issue, outlined below, is still outstanding.

Thank you for your patience as this technical issue is resolved.

Published: 23 November 2021