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For your Information Technology (IT) needs

Ã山ǿ¼é's IT Services website is your one-stop shop for all central IT services at Ã山ǿ¼é. Visit www.mcgill.ca/it to:


  • Get IT service descriptions and read FAQs.
  • Find detailed information such as service cost and service availability as well as instructions on how to access the service and get IT help and support.
  • Find system availability, down times and new service announcements posted under Announcements and Events.
  • Search the Ã山ǿ¼é IT Knowledge Base.

Some of the basic IT services to get you started are: Logging In, myÃ山ǿ¼é (the University portal), myCourses, Getting Connected and Safe Computing.

Logging In

You need to use your Ã山ǿ¼é Username (usually in the form of firstname.lastname [at] mail.mcgill.ca) and Ã山ǿ¼é Password to access many central IT services including: myÃ山ǿ¼é, myCourses, email, wireless, Virtual Private Network (VPN), and Ã山ǿ¼é's dialup access service (DAS).

To find out your Ã山ǿ¼é Username and set your Ã山ǿ¼é Password:


  1. Log in to Minerva (using your 9-digit Ã山ǿ¼é ID number and your PIN).
  2. Go to Personal Menu > Password for Ã山ǿ¼é Username.
  3. Follow the onscreen instructions.

myÃ山ǿ¼é (the University portal)

myÃ山ǿ¼é is the central access point where you:


  • Read your email.
  • Check myCourses.
  • Get direct links to Minerva to view and update your student records and account information.
  • Search the Ã山ǿ¼é Library Catalogue.
  • Keep abreast of the latest Ã山ǿ¼é news.
  • And more.

Click myÃ山ǿ¼é at the top-right corner of any Ã山ǿ¼é website (www.mcgill.ca) and sign in using your Ã山ǿ¼é Username and Ã山ǿ¼é Password.

Browser compatibility

myÃ山ǿ¼é currently supports the latest versions of the following browsers:


  • Internet Explorer (IE) (Windows).
  • Firefox (Mozilla) (Windows/Macintosh).
  • Netscape (Windows).

myCourses

Many of your courses will have online materials or activities such as assignments and readings, the syllabus, project guidelines, discussion forums, calendars, etc.

Access your online course content via myCourses at www.mcgill.ca/mycourses or through myÃ山ǿ¼é.


  • Sign in using your Ã山ǿ¼é Username and Ã山ǿ¼é Password.
  • Click myCourses (WebCT Vista) to enter the site.
  • Verify your browser settings using the Check Browser utility at the top-right corner of the page.

Find more information on myCourses for students at: www.mcgill.ca/it.

Email

Your Ã山ǿ¼é Email Address (usually in the form of firstname.lastname [at] mail.mcgill.ca) is the official way the University communicates with you by email. For information on the policy see Email Communication. Access your email at or through the myÃ山ǿ¼é portal using your Ã山ǿ¼é Username and Ã山ǿ¼é Password. View your Ã山ǿ¼é Username, Ã山ǿ¼é Email Address and set up your Ã山ǿ¼é Password on the Minerva Personal Menu.

Online Student Directory

Opt in to the student directory and make it easier for your fellow classmates to contact you. Find more on this service at www.mcgill.ca/directory/students.

Getting Connected

Access to the following services is through your Ã山ǿ¼é Username and Ã山ǿ¼é Password. You can find more details on the following services at www.mcgill.ca/it:

Wireless: Access the Internet using your laptop or other mobile device from virtually anywhere on campus, through the Ã山ǿ¼é Wireless network. Log in to the Wireless network using your Ã山ǿ¼é Username and Ã山ǿ¼é Password.

Virtual Private Network (VPN): If you connect to the Internet with an Internet Service Provider (ISP) other than Ã山ǿ¼é's DAS, you need to establish a VPN connection to access Ã山ǿ¼é restricted sites and resources (e.g., Library databases). Log in to VPN using your Ã山ǿ¼é Username and Ã山ǿ¼é Password.

Dialup Access (DAS): If you do not have a high speed ISP, use Ã山ǿ¼é’s dialup service and connect to the Internet using your telephone line and a modem. Log in to DAS using your Ã山ǿ¼é Username and Ã山ǿ¼é Password.

Ã山ǿ¼é Residences Telecommunications: For students living in Ã山ǿ¼é Residences and Ã山ǿ¼é Off-Campus Residences, there is a Voice and Data (wired and wireless) service.

Computer Labs: Many faculties and departments provide computer labs for students in their programs. For lab locations, computer availability, software/peripheral availability and more, see .

Connectivity@Ã山ǿ¼é iCare Clinic: Attend this free, hands-on clinic and learn how to configure your computer to connect to the Internet via wireless or modem, and how to set up a VPN connection. Find out how to register for IT Training at www.mcgill.ca/it.

Safe Computing

Computing Safety iCare Clinic: Attend this free clinic and learn how to prevent viruses, spyware, adware and other malicious programs from infecting your computer. Find out how to register for IT Training at www.mcgill.ca/it.

Free software: Download free antivirus and other software from Ã山ǿ¼é's Software Licensing site at www.mcgill.ca/software. Find out more about software licensing and protecting your computer at www.mcgill.ca/it.
Note: Be sure to uninstall any previous antivirus software from your computer before installing new antivirus software.

Ten tips for keeping information secure: Read the University’s information security tip sheet found at www.mcgill.ca/infosec/tips.

Set up your security questions in myÃ山ǿ¼é

Setting up your security questions and answers for your Ã山ǿ¼é Password allows you to use the Forgot Password? link found on several Ã山ǿ¼é applications, should you forget it.

Once you have set up your Ã山ǿ¼é Password in Minerva, log into myÃ山ǿ¼é () and click the Ã山ǿ¼é Password Security portlet. Follow the onscreen instructions to set up your own security questions and responses.

Need Help?

Welcome New Students: Take an interactive guided tour of IT services: at www.mcgill.ca/it, go to Welcome New Students.

Ã山ǿ¼é IT Knowledge Base: Search the Knowledge Base at for answers to commonly asked questions about IT.

Getting Help?

Contact the ICS Service Desk by submitting your request via a web form at , or find ICS Service Desk information at www.mcgill.ca/it.

Programs, Courses and University Regulations—2009-2010 (last updated Mar. 31, 2010) (disclaimer)
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