IT Services - IT Announcements

Winner announced! Beats Headphones - IT Services Virtual Scavenger Hunt contest!

�山ǿ�� — Wed, 07 Aug 2024 18:49:24 +0000

Congratulations to Emma Hogarth (Biomedical Sciences), for winning the 2024 IT Services Virtual Scavenger Hunt Contest.

Emma scored 100% on our IT Quiz and won a pair of wireless Beats headphones in the prize draw!

Thank you to all who entered and answered skill-testing questions about the IT services available to �山ǿ�� students.

We had 1513 entries! Within those entries:

Change to the classroom telephones autodial behavior

�山ǿ�� — Tue, 15 Oct 2024 20:14:28 +0000

After October 18, Classroom telephones will no longer automatically call the Audiovisual support hotline when you remove the telephone receiver from the base.

This change will prevent accidental calls to the hotline.

After that date, you will have to use the press the AV System Support button on the lower-left side of the telephone’s display screen to call the Audiovisiual support hotline. (See below)

Secure version of Microsoft Copilot available to �山ǿ�� community!

�山ǿ�� — Thu, 27 Jun 2024 18:01:49 +0000

�山ǿ�� offers a secure version of Microsoft Copilot that protects our data using Commercial or Enterprise Data Protection (secure). Microsoft Copilot, formerly known as Bing Chat or Bing Chat for Enterprise, is an AI tool built into Microsoft Edge.

By engaging with the Microsoft Copilot AI chatbot, you can:

Important: Keep your Zoom software updated

�山ǿ�� — Fri, 01 Nov 2024 13:52:31 +0000

On November 2, 2024, Zoom will enforce its latest quarterly minimum version requirements. If you are not using at least version 5.17.5 (for Windows, macOS, Linux, Android, iOS, Intune) or version 5.17.0 for Blackberry, Zoom will not work until you update your software.

Wi-Fi network: Action required for devices on iOS and MacOS to renew certificate

�山ǿ�� — Tue, 18 Jun 2024 13:43:09 +0000

On Friday, June 21, the security certificate that secures authentication to �山ǿ��'s wpa.mcgill.ca, eduroam, and cusm-muhc.mcgill.ca Wi-Fi networks will be renewed. This certificate allows you to sign on to the Wi-Fi network in a secure manner.

For Android and most Windows devices, the change will be seamless, and no action is required. However, devices that run iOS and MacOS will display a message prompting users to accept the new certificate.

IMPORTANT: Please review your MS ‘Public’ Teams group(s) before May 27, 2024

�山ǿ�� — Wed, 08 May 2024 20:48:45 +0000

La version française suit.

The following is a message from �山ǿ�� IT Services.

ALL owners of "Public" MS Teams groups are required to audit their groups.

Cartoon of the month

�山ǿ�� — Wed, 08 Sep 2021 17:34:49 +0000

Cartoon caption: "I’m afraid you’ll have to go, son. When I accepted the terms on their website, I didn’t see that we had to give up our first born!"

Surprises may lurk in the fine print

IT Services' 2023 Annual Report now available!

�山ǿ�� — Thu, 28 Mar 2024 19:54:23 +0000

Take a look back at IT Services’ achievements in 2023, another busy year of providing �山ǿ��’s nearly 50,000 students, staff, and faculty with a unified, secure, sustainable, and strategic digital experience. We invite you to read our Annual Report.

Users may be intermittently unable to download attachments or view embedded images in Outlook on the web

�山ǿ�� — Thu, 04 Apr 2024 16:33:55 +0000

Users may see the following error message when an attachment fails to download: “Error downloading the file content.” Downloading attachments and embedded image viewing may succeed after signing out and then back into Outlook on the web.

If available, users can download attachments and view embedded images consistently through the Outlook desktop client.

IT Services is currently working on a fix to resolve the issue.

myCourses: grade export function unavailable

�山ǿ�� — Wed, 20 Dec 2023 19:57:37 +0000

In myCourses, instructors are currently unable to export grades to Minerva from myCourses. This is an ongoing issue that IT Services is actively addressing, working closely with the vendor to restore this function and testing possible fixes.

As a temporary workaround, instructors need to manually enter grades in Minerva. Please see the following articles for relevant instructions:

Some users may experience multiple issues with Microsoft Teams

�山ǿ�� — Fri, 26 Jan 2024 19:27:27 +0000

Update: January 29th, 9:15: The problems affecting Microsoft Teams were resolved over the week-end. If you are still experiencing problems, please restart your computer. If the problem persists, please contact the service desk.

Update: January 26th, 16:08: No resolution yet but Microsoft is applying configuration changes intended to reduce customer impact as quickly as possible. We will provide further updates as we receive them.

Known issue: Intermittent search-related issues

�山ǿ�� — Mon, 26 Feb 2024 21:45:49 +0000

Users may experience intermittent issues where the web search engine returns no information, or is slow to display results. This also affects Profiles in the WMS. The team is currently working with the vendor to fix this issue as quickly as possible.

IT Support email to be decommissioned

�山ǿ�� — Thu, 15 Feb 2024 20:49:16 +0000

Please be advised that the IT Support email (itsupport [at] mcgill.ca) will be decommissioned later this year.

We recommend instead that you visit the IT Support site at mcgill.ca/itsupport for all your IT needs.

Need IT help? Visit the IT Support site for quick and easy solutions (login required):

uPrint Anywhere downtime scheduled Thursday, February 22 from 5:00pm-8:00pm

�山ǿ�� — Mon, 19 Feb 2024 21:45:39 +0000

uPrint Anywhere, the email –based solution that allows you to print from your mobile devices, will undergo maintenance on Thursday, February 22, 2024, from 5:00pm to 8:00pm.

IMPORTANT UPDATE: As of March 18, Authy desktop has been discontinued - Install OneAuth to continue authentication on Windows or Mac device

�山ǿ�� — Tue, 20 Feb 2024 14:35:48 +0000

The Authy desktop apps for Windows, macOS and Linux has been discontinued by the vendor and will no longer be supported as authentication method after March 18, 2024. Please install the secure alternative application, OneAuth to continue authentication on your Windows or Mac device.

When opening the Authy desktop app you may notice the following message from the vendor:

Update successful: Banner INB and Minerva are now up and running!

�山ǿ�� — Tue, 13 Feb 2024 16:09:16 +0000

UPDATE SUCCESSFUL:

We would like to thank you for your patience during the recent Banner downtime.

The scheduled upgrade has been successfully completed and all related systems are now up and running!

ORIGINAL MESSAGE posted on March 12, 2023:

La version française suit.

IT Services is preparing for a required upgrade to Banner. Upgrading our systems on a regular basis is a fundamental activity that �山ǿ�� does to ensure we get the most functionality and security out of our tools and systems. 

Resolved: Banner Remote Desktop error

�山ǿ�� — Tue, 13 Feb 2024 15:23:03 +0000

Resolved (Tuesday, February 13th, 4:10PM): Issue has been resolved. All environments are now functional.

Some users may be experiencing issues accessing or seeing delays in connecting to the Banner INB. We are working on fixing the issue.

UPDATE: Issue affecting student enrolment updates in myCourses

�山ǿ�� — Fri, 05 Jan 2024 17:04:31 +0000

UPDATE: Some students may notice a discrepancy between updates to their enrolment records and those displayed in myCourses. Please note that this is a temporary issue that does not affect enrolment records and will be resolved shortly.

Clarification of restrictions on WeChat use

�山ǿ�� — Fri, 17 Nov 2023 21:53:20 +0000

Although it is prohibited to use WeChat on any �山ǿ��-managed/owned device, individuals can continue to use WeChat on their personal devices using their personal accounts.

We remind you to be vigilant and exercise your discretion when using apps that can access your personal information if the proper privacy settings are not available or in place.

Restriction of WeChat on �山ǿ�� devices / Interdiction WeChat sur les appareils de �山ǿ��

�山ǿ�� — Thu, 16 Nov 2023 14:46:15 +0000

This message was updated on November 20, 2023.

Ce message a été mis à jour le 20 novembre 2023.

La version française suit

Dear members of the �山ǿ�� community,

Effective immediately, please be advised that the installation and use of the social network WeChat from an application or Web browser is prohibited on any �山ǿ��-managed/owned device, including desktop and laptop computers, mobile phones, and tablets. Individuals can continue to use WeChat on their personal devices using their personal accounts.

Elevating security by enhancing 2FA

�山ǿ�� — Wed, 13 Jan 2021 19:45:14 +0000

In �山ǿ��’s ongoing efforts to strengthen our security, we will continue to introduce enhancements to Microsoft Authenticator, including:

Important update: retirement of wiki feature in Microsoft Teams as of Jan. 2024

�山ǿ�� — Mon, 06 Nov 2023 20:31:30 +0000

Are you the owner of an MS Teams workspace featuring a wiki tab, typically used for meeting notes?

If so, we would like to inform you about a significant change concerning the wiki feature (usually used for meeting notes) in Microsoft Teams. Microsoft has announced that as of January 2024, the wiki feature will be retired and replaced by OneNote.

In this article:

How does this affect you?

Actions you will need to take

Steps to export wiki content to OneNote

Stream (on SharePoint) has replaced Stream (Classic)

�山ǿ�� — Tue, 31 Oct 2023 15:05:14 +0000

�山ǿ�� has completed its transition from the Stream (Classic) video-sharing platform to the new Stream (on SharePoint). Effective October 31, 2023, the Stream (Classic) interface is permanently disabled.

Stream (on SharePoint) is an intelligent enterprise video experience that is part of Microsoft 365. It empowers you to record, upload, discover, share, and manage video like any other file. Video is like any other document. It seamlessly integrates with apps across Microsoft 365, so you get the same experience no matter where you add or engage with video content.

New recipient limit for Non-2FA enabled �山ǿ�� email accounts

�山ǿ�� — Thu, 28 Sep 2023 20:09:19 +0000

In an effort to limit the impacts of unsolicited and fraudulent emails being sent in large numbers to the �山ǿ�� community, �山ǿ��’s IT Infrastructure & Information Security has decided to limit the number of emails that can be sent from non-2FA (two-factor authentication) enabled email accounts.

NOW LIVE: Minerva’s login page has been updated to implement 2FA and SSO.

�山ǿ�� — Mon, 02 Oct 2023 14:31:38 +0000

The login page for Minerva has been updated to implement Two-Factor Authentication (2FA) and Single Sign-On (SSO).

The new login page includes two options to log in. Please take note of which login method you should use:

VPN UPDATE: Cisco AnyConnect has been replaced by Cisco Secure Client

�山ǿ�� — Wed, 27 Sep 2023 20:35:10 +0000

The way we currently access �山ǿ��’s VPN (via Cisco AnyConnect) has been replaced by Cisco Secure Client. Cisco Secure Client is an upgraded version of Cisco AnyConnect and offers enhanced features, security and performance.

RESOLVED: Course synchronization issue with myCourses

�山ǿ�� — Wed, 23 Aug 2023 20:42:25 +0000

Update: The issue affecting course synchronization in myCoures has been resolved.

Original message, published on August 24, 2023:

Currently, there are several courses experiencing synchronization issues with myCourses. Additionally, there are students and instructors who are not correctly enrolled in these courses. In some cases, courses appear as synchronized or created in Banner and Minerva, while myCourses does not reflect any record of these courses.

RESOLVED: Non-credit course registration system experiencing issues

�山ǿ�� — Wed, 23 Aug 2023 14:37:28 +0000

The issues affecting the non-credit course registration system have now been resolved.

Original announcement: A technical issue is affecting the non-credit course registration system. As a result, students of the School of Continuing Studies may be unable to access �山ǿ�� services. IT Services is working towards a resolution, and we thank you for your patience during this time.

RESOLVED: Facilities and Space Management System (FAMIS) is now available

�山ǿ�� — Mon, 21 Aug 2023 14:18:17 +0000

The issue affecting Facilities and Space Management System (FAMIS) is now resolved and the system is now available.

Original message: �山ǿ��'s Facilities and Space Management System (FAMIS) is currently unavailable. IT Services is working towards a resolution. We thank you for your patience.

New two-factor authentication (2FA) enhancements

�山ǿ�� — Wed, 12 Jul 2023 16:11:54 +0000

Over the next few months, we will introduce enhancements for those of you that use Microsoft Authenticator for two-factor authentication (2FA), and make it much easier for you to report suspicious emails in Outlook.

Report suspicious emails in just a few seconds!

�山ǿ�� — Wed, 12 Jul 2023 16:20:56 +0000

Reporting spam or a suspicious email just got easier. You can now report them with the click of a button (or two) in Outlook for desktop, web, and mobile.

Temporary Minerva outage now resolved

�山ǿ�� — Wed, 07 Jun 2023 13:44:28 +0000

Earlier today, Minerva experienced a temporary outage and some users were unable to access the site during this time. Please be advised that all users should now be able to access Minerva.

We thank you for your understanding.

UPDATE: Technical issue affecting �山ǿ�� MarketPlace (MMP) now resolved

�山ǿ�� — Mon, 15 May 2023 18:52:51 +0000

UPDATE: The technical issue affecting MMP is now resolved.

Original message, published May 15, 2023:

We are experiencing a technical issue with MMP. You can continue submitting your purchase requisitions; however, there may be delays in issuing POs to the supplier. We are working on resolving the issue.

FREE Research Computing Services for Researchers (Calcul Québec)

�山ǿ�� — Mon, 05 Dec 2022 14:46:30 +0000

�山ǿ�� is a founding member of Calcul Québec, a consortium of Québec Universities whose objective is to provide Advanced Research Computing (ARC) infrastructure and expertise to the research community.

What services are offered?

�山ǿ�� and Calcul Québec work closely together to offer the following services:

UPDATE SUCCESSFUL: Documentum upgrade from March 10 to 13

�山ǿ�� — Fri, 03 Mar 2023 22:36:46 +0000

UPDATE SUCCESSFUL:

We would like to thank you for your patience during the recent Documentum downtime.

The scheduled upgrade has been successfully completed and all related systems are now up and running!

ORIGINAL MESSAGE posted on March 3, 2023:

Dear members of the �山ǿ�� community,

Spectrum NG Sign-On mechanism update, February 28th 2023

�山ǿ�� — Tue, 28 Feb 2023 16:59:19 +0000

Please note that Spectrum NG Sign-on mechanism was updated today, February 28^th, to an enhanced, up-to-date version including 2FA (Two-factor authentication). If you experience trouble signing-in, please reach out to the Service Desk and include the steps you followed and a screenshot of the error message.

Quebec government directive to remove TikTok from mobile devices

�山ǿ�� — Fri, 03 Mar 2023 18:34:14 +0000

La version française suit.

Dear members of the �山ǿ�� community,

Effective immediately, please be advised that the application TikTok must not be installed on any mobile device (i.e., mobile phone or tablet) that has been provided to you by the University, or on any mobile device for which �山ǿ�� covers the cost of the mobile service. If you currently have TikTok installed on your �山ǿ�� mobile device, you must remove it immediately.

Automated uninstallation of unused software on �山ǿ��-managed machines

�山ǿ�� — Mon, 13 Feb 2023 02:15:18 +0000

As part of �山ǿ��’s ongoing efforts to keep our systems secure, �山ǿ�� IT Services will begin on February 15, 2023, automatically uninstalling unused and outdated software that may contain security vulnerabilities from ICS-managed desktop and laptop Windows computers.

How does this affect you?

Resource Account Information Drop-In Sessions for Sponsors

�山ǿ�� — Wed, 08 Feb 2023 19:34:58 +0000

Hello,

The IT Services team has created 10 information drop-in sessions for the resource account sponsor community to ask any questions they may have regarding their respective account(s) and about the process moving forward, whether your respective account(s) should remain active, deactivated, transferred to a shared mailbox account, or transitioned to another type of non-personal account.

Please attend one of the sessions that best suits your availability.

Staff and student versions of It Takes All of Us will be available in myCourses

�山ǿ�� — Wed, 14 Dec 2022 14:42:37 +0000

An updated version of It Takes All of Us for all students, staff, and faculty will be live and available in myCourses as of January 30, 2023. More details: /sv-education/

Updates to �山ǿ��’s anti-virus software: Messages displayed on Windows machines during scheduled update

�山ǿ�� — Thu, 27 Oct 2022 22:16:45 +0000

�山ǿ��-managed desktop and laptop Windows computers will receive an important security update beginning on October 31, 2022. Cisco Secure Endpoint, �山ǿ��’s antivirus software, will receive its regularly scheduled, monthly update. The process to update all affected machines will take approximately 2 weeks.

Enhanced anti-phishing and anti-malware protection to be enabled for the full �山ǿ�� community

�山ǿ�� — Thu, 20 Oct 2022 19:30:47 +0000

On October 24th 2022, IT Services will be adding enhanced anti-phishing and anti-malware protection to your �山ǿ�� email and Microsoft Teams conversations. Here are some details on what’s changing:

FAMIS access now on containment site as of June 15, 2022

�山ǿ�� — Sat, 11 Jun 2022 04:03:36 +0000

As of June Wednesday, June 15, 2022 �山ǿ��'s Facilities and Space Maintenance System, FAMIS will only be accessible through a remote connection to a secure "containment" environment. This is necessary because FAMIS only runs in Internet Explorer, which is no longer supported by Microsoft.

UPDATED: Wired and wireless connectivity issues at 5100 de Maisonneuve

�山ǿ�� — Wed, 23 Mar 2022 17:48:51 +0000

Update (March 30, 2022)

The wired network outage at 5100 de Maisonneuve reported last week is ongoing. We have learned that the issue was caused by a fire in the manhole, which damaged the fiber cable. Emergency teams from the City of Montreal are on site and we hope to be able to resolve the issue by early next week once their work is complete. Check back here for status updates.

Original message (March 23, 2022)

Introducing Gartner Technical Resource Library

�山ǿ�� — Mon, 10 Jan 2022 14:40:02 +0000

In line with our strategic goal to be a first-class learning organization, �山ǿ�� has engaged with Gartner, an industry-leading research and advisory service, to deepen and expand our insight into IT industry best practices and trends. We are pleased to announce that all members of the �山ǿ�� community (administrative staff, academic staff, researchers, students) now have access to this Gartner resource.