缅北强奸

Event

ITM 319 - Incident Management

Tuesday, November 8, 2022 14:00to15:30

NOTE: Due to the pandemic, this course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.

NOTE: These sessions are available ONLY to IT Services Units.
Target Audience:聽All IT Services staff
Prerequisites:听狈辞苍别
Duration:聽1.5 hours

Course format:听奥辞谤办蝉丑辞辫 (Choose the session that best fits your schedule)

This course provides an overview of incident management in ServiceNow.

  • How to locate incidents assigned to you or your team
  • How to acknowledge, work on, and resolve an incident
  • How to create an incident from a ticket
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