�山ǿ�� Desautels Faculty of Management - Elizabeth Han - all news

Prof Han awarded FRQSC New Academics Grant

�山ǿ�� — Fri, 05 May 2023 16:30:54 +0000

Congratulations to Elizabeth Han, Assistant Professor in Information Systems, who has been awarded the 2023-2024 FRQSC New Academics Grant (Soutien à la recherche pour la relève professorale)

“Justice et Moralité dans les interactions humain-IA: Reconceptualisation des perceptions en matière de justice et des émotions morales”
(“Justice and Morality in Human-AI Interactions: Reconceptualizing Justice Perceptions and Moral Emotions”)

Delve: Why Friendly AI Chatbots Don’t Always Deliver Five-Star Customer Service, with Elizabeth Han

�山ǿ�� — Fri, 14 Apr 2023 15:16:28 +0000

Logically everyone knows that software doesn’t have feelings, but AI chatbots that express emotion—as well as other advanced artificial intelligence tools like

Prof Han's research paper recognized by the Association for Information Systems (AIS)

�山ǿ�� — Fri, 06 Jan 2023 16:39:36 +0000

Congratulations to Elizabeth Han, Assistant Professor in Information Systems, whose research paper with co-authors Dezhi Yin (University of South Florida) and Han Zhang (Georgia Institute of Technology) titled “Chatbot Empathy in Customer Service: When It Works and When It Backfires” has been selected 2022 Best Paper Runner-Up by the Association for Information Systems (AIS) - Special Interest Group on Human Computer Interaction (SIGHCI).

Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?

�山ǿ�� — Wed, 21 Dec 2022 14:43:04 +0000

Authors: Elizabeth Han, Dezhi Yin and Han Zhang

Publication: Information Systems Research, Forthcoming
Published online Articles in Advance: December 2, 2022

Abstract: